Can I change my order?adminYes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.
Frequently Asked Questions
Can I change my shipping address?adminOnce you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.Do note:
- To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
- Customs, Postal Services and our store are different entities hence we are not liable for any delays caused by customs or local post services.
How do I know if my items have been shipped or not?adminWhen your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.
How do I place an order?adminAfter deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
How do I track my order?adminTracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
How long do I wait until my order is sent out?adminOur handling time takes 2-5 business days. This means that your order(s) will generally be sent out within this period.
I ordered 2+ items, but only received one… where’s my other item(s)?adminWe have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way :)
I tracked down my order and the status says Return to Sender, what should I do?adminIn the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.
The tracking site says Delivered but I haven’t received my order yet.adminPlease note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
What are your Payment Methods?adminWe accept credit cards (Visa, Master Card, American Express, and Discover), PayPal and Bitcoin.